“The Student Accommodation Code is great example of the higher education sector coming together to improve the residential experience of students.”
NUS
How can you use The Code?
The Student Accommodation Code has already raised standards in student accommodation and, through feedback, universities and colleges can make things even better.
In all instances particular feedback should be raised with individual housing offices at the university or college.
Universities which have joined The Code have all done so because they want to make their accommodation services as good as possible. They welcome feedback and issues being raised so that they can fix problems and continue to raise the standards of the services they offer. However, in the event that an issue cannot be resolved by the accommodation staff, students can raise the issue formally by using the university’s internal complaints procedure.
If students have tried both of these routes and are still not happy with the end result, they can get in touch with the OIA which is the independent body set up for student complaints. For more information, go to: http://www.oiahe.org.uk.